Members Frequently Asked Questions
We regularly receive calls from workshops asking various questions about the program. Here are the answers for some of the most commonly asked questions.
Click each question to see an answer:
Questions about membership:
How can I find my AutoPartners member number?
Your AutoPartners member number is located on your points statement. If you have trouble locating your member number, call our Customer Interaction Centre on 1300 650 048.
Questions about points
What can points be redeemed for?
Once you've joined, you'll receive a copy of the latest AutoPartners rewards catalogue for a complete listing of the reward items on offer. And when you've earned enough rewards points you can redeem them for the reward(s) of your choice. You can also view the range of rewards online under the Rewards section; search by points' value or by product classification.
AutoPartners regularly runs special rewards offers aside from those offered in the rewards catalogue. To check out the latest rewards offers, refer to the Rewards Specials section, or the current edition of your Streets Ahead magazine or contact the Customer Interaction Centre on 1300 650 048.
What if I believe I have some points missing?
Check your latest points statement mailed to you in May, paying particular attention to points statement period it refers to. If you believe you are eligible for more points in that period, contact our Customer Interaction Centre on 1300 650 048 for further investigation.
Questions about rewards:
How do I make a rewards claim?
Claiming rewards is easy! Members have until 30 July 2010 to register a rewards claim. Once you have selected the reward(s) you wish to claim, simply follow these easy steps:
- Confirm you have enough points by referring to your latest Points Statement, online by logging in (use the form up the top right of this page) or by phoning the Customer Interaction Centre on 1300 650 048.
- Search for the rewards you wish to claim through the online Rewards Catalogue, add your selected products to your shopping cart and proceed to the checkout for you claim to be submitted online.
- Alternatively, you can contact the Customer Interaction Centre to request for the latest Rewards Catalogue and a Rewards Claim Form to be mailed or faxed to you.
Please allow up to 8 weeks for processing and delivery of your rewards claims; majority of rewards will arrive well within this timeframe.
Can I redeem my points for cash?
No, points cannot be converted into cash. Points can only be redeemed for rewards.
If I don't have enough points to claim a reward, can I pay for the shortfall in cash?
Yes! Points plus pay is now available on a select number of rewards.
When will my rewards be delivered?
Please allow up to 8 weeks for processing and delivery of your rewards claims. The majority of rewards will arrive well within this timeframe.
Please note: If you have claimed rewards from different suppliers they will be delivered separately to your workshop address. For example, a Panasonic TV will be delivered direct from Panasonic.